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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ping Liu

July 16, 2024

5  out of  5 rating by Ping Liu
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Diana Dinh

May 13, 2024

5  out of  5 rating by Diana Dinh
"I was referred by a few family members. Vahn’s Team did not disappoint! JJ helped me out and he actually helped my uncle before too. He was very thorough and knowledgeable. He was patient and answered all of my questions. His customer service was fantastic. I will be referring more of my family and friends. State Farm saved me $200 from my previous car insurance company. Happy customer!"
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Crystal Rodriguez

April 29, 2024

5  out of  5 rating by Crystal Rodriguez
"Great team! Customer service is outstanding,and take consideration of anything their customers may be going through. Office is clean and the agents make you feel welcomed!!"
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Reynaldo Bumatay Jr.

April 27, 2024

1  out of  5 rating by Reynaldo Bumatay Jr.
"I’m gonna edit my review with her, initially she was very good and helpful, but now she is just everyone one else and even worse. Will not even answer an email or phone call coz she has people working under her now. I even have to contact her to reinstate a collision insurance that I had asked her to be there 2 years ago. So I had big time issues with my insurance when I needed it. So, she is just everyone else, once she got your business, she’s done. And update! Their office still not doing a great job. Asking information about billing and telling you a wrong information otherwise so I stand by my review 100%. 5 star reviews. Let’s wait and see until you change yours too."
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Hali Angeline

April 19, 2024

5  out of  5 rating by Hali Angeline
"This place is the absolute best! I was so stressed and confused after a motorcycle accident and I walked in and immediately got everything settled within 24 HOURS!!! I was shocked at how quickly they were able to get it all done! The entire team is amazing! Michelle helped me and you can tell she truly cares about getting you the best outcome available! I will never be calling the help number again, im going straight to Michelle Luna! Thank you!! 🩷🩷"
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Ronald Windon

April 19, 2024

5  out of  5 rating by Ronald Windon
"State Farm - Vahn Doctolero is THE place for all of your insurance needs. Vahn and her entire team (Brian (Doc), Yolanda, Esmy, Michelle, Mikey, JJ) offer more than just insurance. They truly care about you as a client and it shows. They are always there to answer any and all questions, and help in any way they can. I have experienced this directly and on numerous occasions! I highly recommend them (and have!) to everyone!"
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Pete Chavez

February 7, 2024

5  out of  5 rating by Pete Chavez
"Just to help a-friend that needed a better insurance company"
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Lola N'sangou

January 23, 2024

5  out of  5 rating by Lola N'sangou
"Spoke with Esmy and she was incredibly knowledgable and helpful. We had a few issues that made our case unique and complicated. Esmy worked with us to find us a great rate and the coverage we need. We appreciate working with such professional and helpful. Glad to be working with this team!"
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Linh Nguyen

December 23, 2023

5  out of  5 rating by Linh Nguyen
"Vahn and her team is awesome! Very professional and knowledgeable. A+ on patience for sure because I would bug them even on weekends and they were always available to answer all my questions and concerns. I highly recommend this agency."
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Laura Wofford

December 17, 2023

5  out of  5 rating by Laura Wofford
"I have been very frustrated the way most insurance companies treat even their best customers like complete morons. They treat you with disrespect and expect you to "grin and bare it" So it was a very pleasant surprise to discuss the importance of being treated like an important client on the first call to State Farm. Vahn Doctolero did a fantastic job of selling me on changing to State Farm. I spent my entire career managing salespeople. She knows her business and demonstrates an interpersonal skill set that won me over. Please pass along my congratulations for her putting up with a very wary new client! Signed: Ernest C. Ragsdale"
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Dominick Edward

December 11, 2023

5  out of  5 rating by Dominick Edward
"I have had the pleasure of being a part of Vahn Doctolero and her team for a span of 2 years. Throughout this time, I can confidently express my utmost satisfaction with their exceptional service. Their dedication to providing valuable information and consistently prioritizing my best interests is truly commendable. Unlike treating me as just another client, they have embraced me as a cherished member of their extended family. I wholeheartedly endorse their services to anyone seeking a remarkable insurance deal and unparalleled customer service"
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Joan Blackwood

December 6, 2023

5  out of  5 rating by Joan Blackwood
"Always greeted with a warm and welcoming smile, immediate acknowledgment by our names, and treated with gratitude and appreciation by staff and owner."
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Estefan Santana

November 20, 2023

5  out of  5 rating by Estefan Santana
"I wanted information about opening up a Roth IRA account and, Vahn was beyond helpful. She helped break down the important intricacies of the account to help me understand and, get all the information I needed. Vahn and all of the staff were all so friendly and helpful! Highly recommend Vahn and her team!"
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Angelina Sandoval

October 25, 2023

5  out of  5 rating by Angelina Sandoval
"The entire team here is knowledgeable in all are areas. I have Auto, Home, and now life insurance through this agency. Give them a call, you’ll be in great hands !"
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Mark Galvan

October 4, 2023

5  out of  5 rating by Mark Galvan
"I just want to take the time to thank Michelle Luna. I called to get a quote for home owners insurance. She took the time to talk to me and my wife answered all of our questions. She compared her rates and the rates I was given by other companies. Even though I got lower rates from other companies . Michelle explained the coverages so that I could understand what I was looking at. Her professionalism her customer service is unmatched. I was so happy with her we also got auto insurance and life insurance. Thank you again Michelle you are amazing."
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Maricel Juan

September 11, 2023

5  out of  5 rating by Maricel Juan
"They have been very helpful and always providing us with excellent customer service. I would recommend them to my family and friends."
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Bharat Shah

August 11, 2023

5  out of  5 rating by Bharat Shah
"Esmy handled my quotes and she did a fantastic job of answering all my questions. Very knowledgeable and professional.. Reminded me of customer services of the 1970s."
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akber ali

August 7, 2023

5  out of  5 rating by akber ali
"Great service. Van was extremely helpful and detail oriented. I would highly recommended her."
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Agustin Rojas

July 25, 2023

5  out of  5 rating by Agustin Rojas
"Best agency! All staff is friendly. Michelle explained coverage in detail and helped me through my claim from start to finish. Highly recommend!"
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Harrison Stamm

July 20, 2023

5  out of  5 rating by Harrison Stamm
"7 year client here! Vahn and the rest of the crew are so easy to work with, they go above and beyond to ensure you receive exceptional service. I’ve shopped rates a handful of times and no other provider can even come close to matching the prices here. Special shout-out to Michelle, she has been truly amazing! If you’re looking for insurance, this is the place to go!"
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Harrys Torres

July 5, 2023

5  out of  5 rating by Harrys Torres
"Awesome, efficient and very professional service from Michelle Luna"
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Jessie Lopez

May 11, 2023

5  out of  5 rating by Jessie Lopez
"Esmeralda helped with my auto and gave me a good price!!!! Thank you so much!!!"
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Jessie Lopez

May 11, 2023

5  out of  5 rating by Jessie Lopez
"Esmy is a very nice person to talked to"
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Heena Akhtar

March 8, 2023

5  out of  5 rating by Heena Akhtar
"Vahn is the most wonderful agent. She has been my agent for years and every time I need her she goes through everything in detail and answers my questions patiently. She’s lovely to work with, truly cares, and I appreciate her very much. Huge asset to State Farm and I highly recommend her. Thank you Vahn!"
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Evans Ezeadum

March 1, 2023

5  out of  5 rating by Evans Ezeadum
"Outstanding customer service. The best state farm agent in Texas. Thank you for your service"