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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Janice Mahlow

November 25, 2024

5  out of  5
rating by Janice Mahlow
"Love State Farm"
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Esther Lopez

November 21, 2024

5  out of  5
rating by Esther Lopez
"Love love how Michelle is finding me deals and always looking to take of us. She is the best!!!"
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Seher Alizade

November 6, 2024

5  out of  5
rating by Seher Alizade
"Heather and Michelle helped me with choosing a car insurance policy. I am quite happy with the process, as it was quick and straightforward. I got my insurance in minutes!!! They answered all of my questions in detail."
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Andrea Garza

September 13, 2024

5  out of  5
rating by Andrea Garza
"I had a great visit in office. The team is so welcoming. Michael was so knowledgeable and now I know how to improve my insurance history to improve my rates for the long-term. Thank you so much for the help, Vahn’s office."
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Godslove Nti

August 27, 2024

5  out of  5
rating by Godslove Nti
"I had the pleasure of working with Michelle Lunato to secure my auto insurance after relocating from NYC, and I couldn't be more impressed with her service. Michelle went above and beyond by providing detailed, informative guidance every step of the way and offering numerous options for staying in touch. Her professionalism and dedication truly stand out, making her an invaluable asset to the State Farm Agency. Her exceptional support made the entire process seamless and stress-free."
We responded:
"Thank you for your glowing review of Michelle and our State Farm agency. We are thrilled to hear that Michelle provided you with exceptional service, going above and beyond to make the process of securing your auto insurance seamless. We appreciate your feedback and will share it with Michelle and the rest of our team. If you need further assistance, please don't hesitate to reach out. Warm regards, Vahn Doctolero State Farm Agency"
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Cindy Calimlim

August 23, 2024

1  out of  5
rating by Cindy Calimlim
"I wouldn't recommend them to anyone. They took our payments but left us uninsured for almost a month. If I hadn't discovered it through another State Farm agent, we never would have known they failed to reinstate our car insurance and kept our money."
We responded:
"Your auto policy was terminated on June 21st due to non-payment. Before the cancellation, our team members made several attempts to contact you using all the emails and phone numbers we have on record. We sent multiple emails, left voicemails, and even sent text messages to notify you and your husband. Several notifications were emailed and mailed to you from State Farm corporate also. However, when you finally called back on July 19th to make a partial payment and paid the remaining amount on August 7th in an attempt to reinstate your policy, it was unfortunately denied by the underwriter. As a result, the payment for your auto policy was returned to you in full. Michelle, our team lead, explained this situation in detail during your conversation. If you require any further clarification, please feel free to contact me directly. "
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sherry steffens

August 6, 2024

5  out of  5
rating by sherry steffens
"Esmy was our agent and she was amazing. Incredibly helpful. We will never go with another company. Thank you so much for helping us. Even making copies for us. You literally were a godsend for us. Emsy was knowledgeable and informed us of all our options, she made it quick and easy, especially after being stressed out about needing insurance.. we met the owner on the way of the office, the fact that she stopped and introduced herself speaks volumes, we adore this state farm office.. thank you all !!!! Sherry Steffens"
We responded:
"Sherry, It was nice to meet you! Thank you for sharing your amazing experience with us! We are thrilled to hear that Esmy provided exceptional service and went above and beyond to assist you. We take great pride in our knowledgeable and helpful agents who make the insurance process simple. We appreciate your kind words about our office. Thank you for choosing our State Farm office. We are grateful for your support and look forward to serving you for many years to come. -Vahn"
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Tashi Calderwood

July 29, 2024

5  out of  5
rating by Tashi Calderwood
"Friendly office that is amazing to work with! Always a wonderful experience! They also have enough team members to help out new customers on a walk in basis! Not sure if a lot of other offices would be able to say this!"
We responded:
"Thank you so much for your kind words, Tashi! We're thrilled to hear that you've had wonderful experiences with us and that our team's friendliness and availability have made a positive impression. We strive to provide excellent service to all our customers, and your feedback is truly appreciated. We look forward to continuing to serve you!"
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Ping Liu

July 16, 2024

5  out of  5
rating by Ping Liu
"一流服务"
We responded:
"Ping, Thank you for sharing your experience with us. We greatly appreciate you!"
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Diana Dinh

May 13, 2024

5  out of  5
rating by Diana Dinh
"I was referred by a few family members. Vahn’s Team did not disappoint! JJ helped me out and he actually helped my uncle before too. He was very thorough and knowledgeable. He was patient and answered all of my questions. His customer service was fantastic. I will be referring more of my family and friends. State Farm saved me $200 from my previous car insurance company. Happy customer!"
We responded:
"Thank you for your positive review! We're glad that JJ provided thorough and knowledgeable service, answered all your questions, and saved you $200 on car insurance. Thank you for your support and for considering referring more of your family and friends to our office. We look forward to serving you and your loved ones in the future. "
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Crystal Rodriguez

April 29, 2024

5  out of  5
rating by Crystal Rodriguez
"Great team! Customer service is outstanding,and take consideration of anything their customers may be going through. Office is clean and the agents make you feel welcomed!!"
We responded:
"Crystal, we’re thrilled to hear about your fantastic experience with our team. Providing simple, straightforward, and efficient service is what we strive for, and we’re delighted that we exceeded your expectations. Thank you for choosing Vahn Doctolero State Farm agency for your insurance needs."
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Reynaldo Bumatay Jr.

April 27, 2024

1  out of  5
rating by Reynaldo Bumatay Jr.
"I’m gonna edit my review with her, initially she was very good and helpful, but now she is just everyone one else and even worse. Will not even answer an email or phone call coz she has people working under her now. I even have to contact her to reinstate a collision insurance that I had asked her to be there 2 years ago. So I had big time issues with my insurance when I needed it. So, she is just everyone else, once she got your business, she’s done. And update! Their office still not doing a great job. Asking information about billing and telling you a wrong information otherwise so I stand by my review 100%. 5 star reviews. Let’s wait and see until you change yours too."
We responded:
"Reynaldo, I've left you a few messages and haven't heard back from you. You have my personal cell phone number, so please feel free to contact me at your convenience. I don't take customer dissatisfaction lightly and would be happy to find an agency that's more compatible with you. Your happiness is important to me."
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Hali Angeline

April 19, 2024

5  out of  5
rating by Hali Angeline
"This place is the absolute best! I was so stressed and confused after a motorcycle accident and I walked in and immediately got everything settled within 24 HOURS!!! I was shocked at how quickly they were able to get it all done! The entire team is amazing! Michelle helped me and you can tell she truly cares about getting you the best outcome available! I will never be calling the help number again, im going straight to Michelle Luna! Thank you!! 🩷🩷"
We responded:
"Hali, thank you for taking the time to share your positive experience with Vahn Doctolero - State Farm Insurance Agency and specifically recognizing Michelle Luna for her exceptional service. We truly appreciate your recommendation and your trust in our agency. If you ever have any further questions or insurance needs, please don’t hesitate to reach out. "
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Ronald Windon

April 19, 2024

5  out of  5
rating by Ronald Windon
"State Farm - Vahn Doctolero is THE place for all of your insurance needs. Vahn and her entire team (Brian (Doc), Yolanda, Esmy, Michelle, Mikey, JJ) offer more than just insurance. They truly care about you as a client and it shows. They are always there to answer any and all questions, and help in any way they can. I have experienced this directly and on numerous occasions! I highly recommend them (and have!) to everyone!"
We responded:
"Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had a great experience with Vahn Doctolero and our team at State Farm. Providing exceptional customer service and going above and beyond for our clients is something we take great pride in. We’re glad to know that we’re able to answer all your questions and assist you whenever needed. Your recommendation means a lot to us, and we truly appreciate your trust in our agency. If there’s anything else we can do for you or if you have any further questions, please don’t hesitate to reach out. We’re here to help! "
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Pete Chavez

February 7, 2024

5  out of  5
rating by Pete Chavez
"Just to help a-friend that needed a better insurance company"
We responded:
"Pete, we appreciate the trust you have in us to service your insurance and the friends and family you referred us to. "
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Lola N'sangou

January 23, 2024

5  out of  5
rating by Lola N'sangou
"Spoke with Esmy and she was incredibly knowledgable and helpful. We had a few issues that made our case unique and complicated. Esmy worked with us to find us a great rate and the coverage we need. We appreciate working with such professional and helpful. Glad to be working with this team!"
We responded:
"Less, Thank you for sharing your incredible experience with our office. We are here to serve you, your friends, and your family with all insurance needs. And thank you for choosing Vahn Doctolero State Farm. -Vahn Doctolero "
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Linh Nguyen

December 23, 2023

5  out of  5
rating by Linh Nguyen
"Vahn and her team is awesome! Very professional and knowledgeable. A+ on patience for sure because I would bug them even on weekends and they were always available to answer all my questions and concerns. I highly recommend this agency."
We responded:
"Hi Linh, we are grateful to learn about your five-star experience at my office. The Vahn Doctolero State Farm team is here for our customers and happy to address questions and concerns. -Vahn Doctolero"
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Laura Wofford

December 17, 2023

5  out of  5
rating by Laura Wofford
"I have been very frustrated the way most insurance companies treat even their best customers like complete morons. They treat you with disrespect and expect you to "grin and bare it" So it was a very pleasant surprise to discuss the importance of being treated like an important client on the first call to State Farm. Vahn Doctolero did a fantastic job of selling me on changing to State Farm. I spent my entire career managing salespeople. She knows her business and demonstrates an interpersonal skill set that won me over. Please pass along my congratulations for her putting up with a very wary new client! Signed: Ernest C. Ragsdale"
We responded:
"Ernest, Thank you for recognizing our customer dedication! Customer service seems to be a loss art in today’s world, thus the reason we strive to do our best for our customers. We greatly appreciate you! -Vahn Doctolero"
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Dominick Edward

December 11, 2023

5  out of  5
rating by Dominick Edward
"I have had the pleasure of being a part of Vahn Doctolero and her team for a span of 2 years. Throughout this time, I can confidently express my utmost satisfaction with their exceptional service. Their dedication to providing valuable information and consistently prioritizing my best interests is truly commendable. Unlike treating me as just another client, they have embraced me as a cherished member of their extended family. I wholeheartedly endorse their services to anyone seeking a remarkable insurance deal and unparalleled customer service"
We responded:
"Dominick, thank you so much for your review. I am thrilled to hear that your experience at our office has been exceptional. Your endorsement of our customer service is truly appreciated. Thank you for being a part of our State Farm family. We’re always here for you! - Vahn"
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Joan Blackwood

December 6, 2023

5  out of  5
rating by Joan Blackwood
"Always greeted with a warm and welcoming smile, immediate acknowledgment by our names, and treated with gratitude and appreciation by staff and owner."
We responded:
"Thank you, Joan! We are truly grateful for your wonderful 5-star review of our State Farm office. Your kind words about our warm and welcoming atmosphere, immediate acknowledgment by name, and the genuine gratitude and appreciation from our staff and owner means the world to us. It’s our pleasure to provide you with exceptional service, and we look forward to continuing to make your experience with us nothing short of outstanding. Thank you for choosing Vahn’s State Farm office! "
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Estefan Santana

November 20, 2023

5  out of  5
rating by Estefan Santana
"I wanted information about opening up a Roth IRA account and, Vahn was beyond helpful. She helped break down the important intricacies of the account to help me understand and, get all the information I needed. Vahn and all of the staff were all so friendly and helpful! Highly recommend Vahn and her team!"
We responded:
"Hi Estefan, thank you so much for your thoughtful review. The State Farm team and I appreciate your recommendation. I am thrilled to hear that we assisted you with understanding your insurance coverage and obtaining important information. I love learning that the team and I were friendly and helpful to you during this process. It has been a pleasure working with you, and we hope to serve you, and your friends and family in the future. Thank you- Vahn Doctolero"
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Angelina Sandoval

October 25, 2023

5  out of  5
rating by Angelina Sandoval
"The entire team here is knowledgeable in all are areas. I have Auto, Home, and now life insurance through this agency. Give them a call, you’ll be in great hands !"
We responded:
"Hi Angelina, Thank you for your review! We are happy to hear that you had a positive experience with our team. We greatly appreciate you! - Vahn Doctolero "
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Mark Galvan

October 4, 2023

5  out of  5
rating by Mark Galvan
"I just want to take the time to thank Michelle Luna. I called to get a quote for home owners insurance. She took the time to talk to me and my wife answered all of our questions. She compared her rates and the rates I was given by other companies. Even though I got lower rates from other companies . Michelle explained the coverages so that I could understand what I was looking at. Her professionalism her customer service is unmatched. I was so happy with her we also got auto insurance and life insurance. Thank you again Michelle you are amazing."
We responded:
"Hi Mark! Thanks so much for leaving Michelle a positive review! Michelle takes great pride in her work and takes excellent care of our customers. I’m glad that your insurance shopping experience went well with our office. Vahn Doctolero "
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Maricel Juan

September 11, 2023

5  out of  5
rating by Maricel Juan
"They have been very helpful and always providing us with excellent customer service. I would recommend them to my family and friends."
We responded:
"Hi Maricel, Thank you for leaving us a great review! We are glad that you had a positive experience with our team. Thanks so much for referring your friends and family! - Vahn Doctolero "
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Bharat Shah

August 11, 2023

5  out of  5
rating by Bharat Shah
"Esmy handled my quotes and she did a fantastic job of answering all my questions. Very knowledgeable and professional.. Reminded me of customer services of the 1970s."
We responded:
"Thank you for the 5-star review of Esmy, Bharat. At Vahn Doctolero State Farm, great customer service is something we strive for. I am delighted to hear that Esmy was able to give you a wonderful experience. If you need additional assistance or have any questions, please do not hesitate to contact our office. — Vahn Doctolero"